People Matter: Delivering Our Packages to Keep Us Safe

Amy is originally from Pennsylvania. She began her career with UPS, working part-time, 25 years ago. She worked the morning shift so that she could be at home with her kids in the afternoon when they got out of school. Amy later transferred to UPS in Lancaster when her mother became sick so that she could take care of her. Once Amy transferred to Lancaster, she spent two years working to preload package cars, before getting a position in management. She’s currently the “go-to” person in the office for any issues concerning trucks, company packaging, or customer service details.

Since the beginning of April, Amy says there has been many changes in the way UPS now handles their day-to-day deliveries. The biggest change is the volume in customers that are now shopping online for the first time for all of their essential needs. Trying to keep proper distance from customers that come into the store has also had a big challenge. All employees wear masks and are constantly washing their hands after each exchange. They are also limiting customers that are allowed in the store so that they can have safer interactions when dealing with packaging and deliveries. Drivers were of the most concerned, considering they come into contact with so many people throughout the day delivering home-to-home. Drivers are no longer requiring that customers sign for packages, they now type in the last name on the DIAD, and once confirmed leave the packages at the door to limit personal contact.

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