Our Pledge To You
At David Blackwell Law, we are dedicated to serving every client with a high level of care and attention. While we cannot promise a particular outcome for your legal situation, we can promise that we will do everything in our power to get you a fair resolution. As part of our commitment to compassionate and professional legal services, we offer the following guarantees to each and every client:
We will provide quality legal service.
Every legal move we make will be of the highest caliber. If for any reason you are dissatisfied with a particular course of action, we encourage you to bring it to our attention so we may remedy the issue right away. We count on our clients to provide feedback so that we can continually improve our quality of service.
We guarantee to respond to phone calls in a timely manner.
We understand how important it is to stay in close contact with clients and keep them informed. We make an effort to return phone calls within 48 hours, and most of the time we are able to get back to you the same day. If we are unavailable during courtroom litigation, appointments or travel, we will ask our staff to contact you within a short period of time to try and answer your questions or resolve the issue. If our staff cannot provide the resolution you are looking for, we will set up a time for you to meet or talk with David.
We guarantee that we will respond to emails within 24 hours.
You will find that emails sent to us early in the day will likely be answered the same day. Most of our clients prefer this mode of contact because it is often quicker and allows our team to gather information for a thorough response. Please use our contact form to email us with any questions or concerns you may have about your case.
We guarantee that deadlines will be met.
Missing a deadline in a case can threaten the outcome and strain the attorney/client relationship. By completing our legal duties on time, we hope to earn your trust and ensure the best legal result possible. In return, we ask that our clients meet their deadlines as well to keep everything moving as it should.
We guarantee that we will provide the high level of personal service you deserve.
Our aim is not just to get everything done right, but also to treat each client with the respect and the sense of urgency he or she deserves.
We guarantee to communicate all aspects of your case in a timely manner.
We will notify you about new developments or updates as soon as they happen. We want you to feel comfortable and taken care of as you face any legal challenges.
We guarantee that you will not be charged more than the fee you are quoted.
Our legal fees are easy to understand, and we don’t include hidden fees, extra charges, or last-minute surprises when it comes to our bills. Everything will be explained to you up front so there is no confusion at the conclusion of your case.
We guarantee that you will have the opportunity to share your thoughts.
At the conclusion of your case, you will receive a client survey. Your feedback is key in continuing to provide the best personal service. If you are not satisfied with our service, tell us so we can try to make it right. If you are happy with our service, please tell others, including online at sites like Google, Avvo, and Yelp.